The combination of the Internet, the Web, and technology has democratized business almost beyond recognition. Today the small, nimble, clever adaptor has the competitive advantage over their bigger, slower moving, ‘we’ve-always-done-it-this-way’ competitors; but the confluence of the Web environment and digital technology is one thing, how to use it effectively is another. Not every trendy social networking gimmick, user generated irrelevance, and pointless viral voyeurism is a productive business communication tactic.
The Day Dinosaurs Died
Like the dinosaurs that once ruled the world, the giant behemoth corporations that once dominated the business landscape have become fat and lazy, relying on muscle rather than brains, on statistics rather than understanding, and on technology rather than insight.
As these companies got bigger, they became top-heavy, corrupt, and stagnant, throwing their weight around rather than innovating and adapting. Oh yes, the big boys are still around, still doing what they’ve always done, jumping on every trend ‘du jour’ promoted by the ‘blogosphere’ without any real understanding of what it can accomplish, but hell, they figure if they throw enough you-know-what at the wall some of it is bound to stick, or so they hope.
But the handwriting is on the wall, the giant Internet meteorite has already hit these corporations right in their balance sheets and they are tumbling into irrelevance. The list of extinct corporate giants grows, and the march to Chapter 11 continues unabated.
So how does the smart, fearless, innovative thinking, business decision-maker take advantage of the Web’s ability to even the playing field? The answer lies in their ability to use the Web as a persuasive communication medium.
Persuasive Communication
The Web is really a very simple concept: it is a place that allows you to communicate your message to your audience. What could be simpler, but like anything democratic, it’s messy: a jumble of the very good and the very bad, and a whole lot of mediocre in-between. And in today’s overcrowded Web-centric business environment there is little room for the mediocre.
In the final analysis all marketing, branding, positioning, advertising, and public relations is about communicating a persuasive message that attracts attention, generates interest, stimulates desire, triggers experiences, produces memories, and prompts action. And what Web-enabled communication tool gives you the best chance of delivering that kind of persuasive message? Web Video.
Persuasive Web Video Communication
The Web has some of the most effective creative video presentations you would ever want to see, and it also has some of the worst.
Easy-to-use and relatively inexpensive technology has created a plethora of do-it-yourself efforts. Some DIYers do it because of cost, others do it because of ego, and some just figure they’re smarter than the people who do it for a living; and in some cases they may be right. Not all professionally produced Web-video is created equal. If your Web-video team is not pushing you to be bold with a focused, defining, differentiating message, then you’ve hired the wrong people.
Communication intended to persuade is a complex undertaking, one that requires a better understanding of how messages are communicated than it does the technical production issues. When people watch a video, what they see is far more susceptible to both intended and unintended nuance than a simple face-to-face conversation.
Every Move You Make, I’ll Be Watching You
“Every move you make; every vow you break; every smile you fake; every claim you stake; I’ll be watching you.”
- From the song ‘I’ll Be Watching You’ by The Police
Everything a person does or says is a sign, not just a communication of the obvious intent but also of the underlying subconscious subtext. In person, people have a built-in monitoring system that filters-out irrelevant verbal and non-verbal distractions, glitches and eccentricities, but on your website, in a video, those performance issues get magnified and can destroy your entire presentation.
In his book ‘Messages, Signs, and Meanings’ Marcel Danesi states, “Humans convey over two-thirds of their messages through the body, producing up to 700,000 physical signs, of which 1000 are different bodily postures, 5000 are hand gestures, and 250,000 are facial expressions.”
If your website lacks a video presentation, and instead relies solely on text communication, you are handicapping your business’s ability to persuade, convince, and convert website visitors into clients. And, if you do have video on your site, but it’s not producing the intended results, perhaps the verbal communication is in conflict with the nonverbal message, creating confusion and distrust rather than confidence and understanding.
Forget all the things you think your website should be doing; its most important and most critical purpose is to deliver an effective communication to your audience.
A Recipe for Web-Video Communication
Persuasive Web-video communication is a complicated process that involves numerous creative and technical talents, as well as psychological insight into performance issues: scripting, casting, producing, directing, editing, music, and sound design, all complemented by communication psychology, emotional resonance, and business savvy are required to create effective presentations.
Ingredient One: Attract Attention
Job one is to get people to take their hand off the mouse and pay attention; it’s the equivalent of someone yelling, “hey you” in a crowded room, everyone stops and turns to find out what’s going on.
Mark Hughes author of “Buzzmarketing” suggests six criteria that provide the hey-you-pay-attention affect: the taboo, the unusual, the humorous, the outrageous, the remarkable, the secret, and the titillating. Which of these criteria you choose to use depends on your brand image, your audience, and your message.
All these elements individually or in combination can produce the stop-look-and-listen effect you want as long as they are appropriate for your target audience.
Ingredient Two: Generate Interest
Sarah Wood of Unruly Media, a company that specializes in paid viral seeding points to high value relevancy as an additional key ingredient; it’s what turns the viral-for-viral’s sake into a purposeful, persuasive, viral marketing communication.
High value relevancy is based on the connection made through your video presentation. If your video doesn’t resonate in some way, you will lose your audience. Resonance can be established through the performers’ personality, the delivery of the dialogue, the scenario presented, the subject matter discussed, the point-of-view perspective, and/or the emotional content.
By Jerry Bader
Building a great landing page should be on top of your priority list if you want your website visitors transformed into customers.
While a great looking website can grab the attention of your visitors, a strong landing page will keep them involved and get them to buy your products or services.
Wikipedia defines a landing page as:
The page that appears when a potential customer clicks on an advertisement or a search-engine result link. The page will usually display content that is a logical extension of the advertisement or link, and that is optimized to feature specific keywords or phrases for indexing by search engines.
Wikipedia’s definition sums it up nicely but there is certainly more to a great landing page then relevant and keyword rich content. Here’s ten things that you should be looking at when optimizing a landing page:
- Relevant Content
A landing page’s content should be directly related to organic search results, PPC campaign, anchor text in inbound links and any other targeted inbound advertising, online and offline. If people don’t get what they expect, they will be more likely to leave.
- Multiple Landing Pages
A landing page shouldn’t necessarily be your homepage. In many instances a homepage is a good landing page. However, for more targeted traffic and better results, you want a landing page to be focused on specific offer and specific call for action. To accomplish this, a given website should have multiple landing pages. Create some deep link landing pages that will focus on specific offer and your conversion rate will be higher.
- Focus on Functionality
More and more visitors seem to judge the professionalism and credibility of a site by its design. To satisfy this, many website owners concentrate on the design aspect instead of focusing on its functionality. A well-designed landing page is essentially worthless if the prospect can’t accomplish anything. While I wouldn’t suggest skimping on the design, it shouldn’t be your priority. Focus on the exact steps you want your visitor to take and design a page with that in mind.
- Call To Action
You got visitors to your landing page, now direct them to take action. Make it clear and highly noticeable without overwhelming your audience. Whether it’s a sign-up form or a “buy now” button, make it the focus of your page.
- Send a Clear Message
Keep your landing page clean and clutter free so your visitors stay focused on your message. Emphasize the biggest reasons that they should carry out the applicable call to action with larger text, contrasting colors, images. Make it easier for them to scan the content by using lists and getting right to the point.
- Offer Incentive
Bribing your visitors with freebies and samples is a proven method of enticing them to sign up. Offer more than your competition but don’t sell yourself short either. Provide a list of reasons why your offer is better and what exactly the visitor can expect. Provide references and testimonials.
- Make Visitors Stay
Avoid sending your visitors to another page unless it is absolutely necessary. That includes any internal navigation as well as external banners. If you remove all distractions and limit navigation options, you stand a better chance of keeping your visitors around.
- Simple is Better
Make it easy for your visitors to complete the action you want them to. Less confusion and decision making for your visitor means better conversions rate for your landing page. Don’t offer multiple choices and throw in optional extras. Focus on the offer the page was created for.
- Power of Freebies
Everyone likes free offers. They are hard to resist and can be a powerful conversion tool. Whether a call to action is free or something free is received as a result of carrying out a call to action, it certainly doesn’t hurt. If your competition charges for something and you offer it for free, you’ll win the customer. Remember, just because you make a free offer doesn’t mean that it shouldn’t be quality.
- Testing
In a recent post “How to Turn Website Visitors into Buyers”, I’ve stressed how important testing is in finding out what your visitors like. Testing various text, call to action forms, layouts will give you true idea what produces the best results as far as conversion.
Using a tool like Google’s Website Optimizer you can easily monitor the conversion rate, bounce rate, and tons of other useful metrics found in most modern day web analytics apps. Using these metrics you can easily figure out which version will be your optimal page, one that maximizes the results.
Creating a successful and effective landing page takes a lot of work but should be the focus for anyone involved with a website. Whether you are a website owner, web designer, web developer or a web marketing specialist you must be aware of the components that comprise a solid landing page. After all this can mean website’s success or failure.
About the Author: Joanna Colek